Insurance company RDT is passionate about finding exceptional talent while delivering an outstanding candidate experience. The company has made a number of improvements to its process to ensure that every interaction is valuable and engaging. To avoid impersonal recruitment practices, there is constructive communication throughout the process. Every applicant receives acknowledgement, with tailored feedback for those who do not progress, and customised messaging for those who do advance, emphasising their strengths and outlining next steps.

Job descriptions are crafted to be appealing and transparent, with salary details included upfront. RDT reaches out to potential candidates via platforms like LinkedIn and partners with schools for early career recruitment. This ensures alignment with candidates before roles are even advertised. In terms of streamlining the hiring process, initiatives such as an ‘insights meeting’ provide early clarity for candidates on mutual suitability, saving time for applicants and hiring managers. Throughout, candidates receive timely updates and prompt responses, fostering trust and reducing stress. If a role is not for them, RDT adapts to candidates’ strengths by exploring alternate roles if the skills match.

These efforts have led to measurable results, including a 25% increase in successful probation passes, significant cost savings by reducing recruitment agency fees, and a 50% rise in positive brand perception. Candidates who have used RDT say it has been a supportive and respectful experience, while the company’s employer brand has been amplified.